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Frequently Asked Questions
When will my order ship?+
Most made-to-order apparel is prepared after your order is placed. Your confirmation verifies receipt, and we’ll send additional updates as your order moves through production and shipping.
Where do you ship?+
We currently focus on shipping within the United States. Availability and rates can vary by destination.
How do custom products work?+
Choose an eligible product, add the available personalization or artwork, review your preview, and add the customized item to cart.
Can I upload my own artwork?+
Yes, on products where customer customization is enabled. For best print quality, use a clear, high-resolution image with a transparent background when possible.
How do I choose a size?+
Use the size options shown on the product page. Because garment fit can vary by style, review the product details before ordering.
Can I change or cancel an order?+
Contact us as soon as possible. Because customized products may enter production quickly, changes are only possible before production begins.
Can I return a customized item?+
Personalized and custom-made products generally can’t be returned for preference or sizing changes. We will make things right if an item arrives defective, damaged, or materially different from the approved order.
What should I do if my package is damaged?+
Take clear photos and contact us promptly with your order number so we can review and resolve the issue.